Frequently Asked Questions


1.  THE BASICS

Who uses NightConnect?
How do I get help?
How do I get started?

2.  FREE TRIAL

Can I try your service for free before buying a membership?
Can I get a free trial from a cellular phone?
Can I get another free trial membership?
Can I use my free trial from any phone?
I'm calling long distance, and I can't use my free trial. Why not?
What do I do to get a free trial membership?

3.  SENDING AND RECEIVING MESSAGES

How do I record my greeting?
What do I do if I receive a message from a caller that I'm not interested in?
What do I do if I receive a message that I find really interesting?
What is not acceptable in a greeting?
What is the difference between a "message" and a "connection request"?
What should I say in my greeting?

4.  MEMBERSHIP

What do I do if I forget or lose my membership number or password?
How can I change my password?

5.  PAYMENT

How do my membership charges show up on my credit card statement?
If I purchase a membership online, will I get a receipt?
What if I want to be informed of specials/promotions/events?
What payment methods do you accept?
Will any charges show up on my phone bill?

6.  PRIVACY

Is my credit card/personal information secure?
What is your Privacy Policy regarding my personal information?