How do I get help?
If you have any questions or need help, you can contact us through our website. There's a form there, where you can choose the appropriate subject line and send us a message. Or, of course, you may simply call us at 703-574-9000 and choose option "0" - this will put you in touch with customer service.
How do I get started with NightConnect?
It's easy. To start your free trial, just call 703-574-9000
Can I try NightConnect for free before I purchase a membership?
You certainly can! We offer new customers a free NightConnect trial membership, so they can see for themselves what an exceptional phone chat service it is. Just call 703-574-9000, and tell us you are a first time caller. Our system will sign you up, and you'll be hitting the chat line in a matter of minutes.
Can I get a free NightConnect trial membership from my cell phone?
Sure. You can use a cell phone as well as a landline for your free trial membership.
Can I get another free NightConnect trial membership?
Just one per user please. And we promise you'll find that the NightConnect phone chat service is worth paying for.
Can I use my free NightConnect trial from other phones?
Sorry, but no. Because our system tracks trials via phone numbers, you'll have to use the same phone for the duration of your free trail.
I can't use my free trial. What happened?
It could be a few things: 1) Maybe your free trial ended. 2) Perhaps someone else used your trial. 3) You are using a different phone than the one you signed up with. If you think your trial ended in error, please call customer service at 703-574-9000
How can I get a free trial membership at NightConnect?
Call us at 703-574-9000 (you will need a credit card, as the free trial is only available to credit card customers.)
How do I record my NightConnect personal greeting?
It's simple, and our easy-to-use menu makes it easy, as the prompts will guide you through each step. When you record your greeting, make sure you speak clearly, and are complete in describing the type of person you are seeking.
What if I receive a message from a NightConnect member I'm not interested in?
It's simple to block callers you are not interested in by pressing "8". Blocked callers can no longer hear your greeting, and you won't be able to hear theirs.
What if I receive a message that I like?
Excellent! The system makes it easy to exchange messages with any NightConnect member you are interested in. And anytime you wish, you can connect to that person live for a one-on-one talk.
What type of greeting isn't acceptable?
Nothing that discriminates against others based on age, gender or race. In addition, we not tolerate any references to drugs or illegal substances.
What is the difference between a NightConnect "message" and a "connection request"?
A "message" is just like any phone or voicemail message - it's a way to leave a recorded message to for someone you wish to get to know better. A "connection request" is a specific message that tells the other person you want to connect live for a private chat.
What do I say in my greeting?
Honesty and uniqueness are key. Be yourself, but also give a little extra effort and be creative. We have thousands of members, so the more you can stand out, the better. We suggest you write your greeting out, and recite it a few times before you record it (you can also re-record it if you aren't happy with it.)
Here's an example of a male greeting: Hi, I'm Charles, and I'm 6'4", single, and in my early 30's. I'm a professional who knows where he is going in life, but I also like to have a good time too. I stay active, and like to walk around the city and talk.If I sound like someone you'd like to get to know better, leave a message and tell me a bit about yourself.
Example of a Female Greeting: Hey there - this is Kira. I'm in my late 20's, and I'm looking for a guy who is stable and secure in who he is and what he wants. I used to like going out, but I'm a lot quieter these days. Truthfully, I like to spend an evening just watching a movie, having a nice dinner, and talking. Ok, maybe a little wine, too. If I sound like someone you'd like, leave me a message.
What do I do if I forget or lose my NightConnect membership number or password?
Easy - just call customer service at 703-574-9000 We'll verify your personal information, and reset your password.
How can I change my NightConnect password?
Just call customer service - from the main menu, choose "personal settings", then "change password".
If I purchase a NightConnect membership online, do I get a receipt?
Yes. When you make a purchase, a confirmation screen will appear with your transaction details - you can print this screen out. In addition, we will also send you an email with the transaction details.
What if I want to be informed of NightConnect specials/promotions/events?
Our system always tells callers on current promotions. Also, we e-mail details of such to members who wish us to.
What payment methods do you accept?
NightConnect accepts all major credit cards (Visa, MasterCard, Amex, or Discover). You can also pay with eCheck.Net.
Will any charges show up on my phone bill?
Not any membership charges or similar. However, long distance charges may apply if you are calling from outside the local calling area. Be sure to check with your service provider to find out when long distance charges apply.
Is my credit card/personal information secure?
At all times. We process your credit card with the financial institution that issued your credit card. You will be notified via e-mail of whether the transaction was authorized.